Terms of Business

Last updated: 20 October 2026

These terms apply to all work Ctrl Alt Design does for you. Ctrl Alt Design is the trading name of Zak Williamson, a sole trader, of 16 Pennine Avenue, Riddings, Alfreton, Derbyshire DE55 4AD (hello@ctrlaltdesign.uk). “We” and “us” means Ctrl Alt Design; “you” means the business we are working for.

1. Our agreement

  1. Our agreement is made up of the quote or proposal we send you (including any later quote for extra work) and these terms. If they conflict, the quote takes priority.
  2. Our agreement starts when you accept a quote, pay a deposit or ask us to start work, whichever happens first.
  3. Our services are provided to businesses. If you are buying as a consumer, nothing in these terms affects your statutory rights.

2. Our services

We provide website design and build, search engine optimisation (SEO), social media management, website hosting and maintenance, and related services. Your quote sets out exactly what is included. Anything outside it is extra work, and we will quote for it before we start.

3. Fees and payment

  1. Our fees are set out in your quote. We are not VAT registered, so no VAT is added.
  2. Website projects are paid in full when you book.
  3. Ongoing services (such as SEO, social media management and hosting) are invoiced in advance on the renewal date we agree, monthly or for a longer period such as three or six months.
  4. Invoices are payable within 14 days.
  5. If an invoice is overdue we will remind you. If it is still unpaid 14 days after its due date, we may pause work and ongoing services until it is paid, after telling you first. We may also claim interest and compensation under the Late Payment of Commercial Debts (Interest) Act 1998.

4. Website projects

  1. You agree to supply the content, information and feedback we need promptly. Timescales in a quote depend on it.
  2. Each project includes two rounds of revisions on the agreed design. Further changes, or changes after you have approved the site, are charged as extra work.
  3. If a project is held up waiting for you for more than 60 days, we may close it. If you want to pick it up again later, we may charge for the extra time needed to restart it.

5. Ongoing services and cancelling them

  1. Ongoing services continue from one billing period to the next until either of us cancels.
  2. Either of us can cancel an ongoing service by giving 30 days’ notice by email. The service ends at the end of the billing period in which the notice period ends. Fees already paid for a billing period are not refunded.

6. Hosting and maintenance

  1. We host websites with established third-party providers. We keep regular backups and apply updates as part of maintenance, but we cannot guarantee that a website will always be available or error-free, because hosting, networks and software are outside our full control.
  2. If you move your website elsewhere, then once all invoices are paid we will give you a complete copy of its files and database and reasonable help with the move. If you want us to carry out the move, we will quote for it.
  3. Domain names are registered in your name wherever possible. Unless we have agreed to manage renewals for you, renewing your domain is your responsibility.

7. Ownership and licences

  1. Once you have paid for a project in full, you own the website we built for you and the content we wrote for it.
  2. Themes, plugins, fonts, stock images and other third-party items are licensed, not owned. Some premium tools on your site (for example page builder, SEO and security plugins) may run under our licences while we manage the site. If our services end, you will need your own licences for those tools, or we can replace them with free alternatives where possible.
  3. We may add a small “Website by Ctrl Alt Design” credit to your site and show the work in our portfolio. If you would rather we did not, just tell us.

8. Your content and responsibilities

  1. You confirm that you have the right to use everything you give us, including photos, logos, text and reviews, and that it does not infringe anyone else’s rights. If a claim is made against us because of material you supplied, you agree to cover our reasonable costs of dealing with it.
  2. You are responsible for the accuracy of the facts about your business that we publish, such as your services, prices, qualifications and accreditations. You are also responsible for meeting the rules of any regulator or trade body in your sector. We will base claims on information you have confirmed, and we will correct anything you tell us is wrong.
  3. You agree to give us the access we need to do the work. We keep logins secure and use them only for the agreed work.

9. SEO, social media and results

  1. Search engines and social platforms decide rankings and reach, so we cannot guarantee particular positions, traffic, followers or enquiries. We work within Google’s published guidelines and do not use paid links or other spam tactics.
  2. For social media we create and schedule posts from the information and photos you give us. If anything in a post is wrong, tell us and we will correct it. We only publish genuine reviews and testimonials.

10. Use of AI

We use AI tools in some of our work, as described in our AI Use Policy. We are responsible for work produced with AI help in the same way as for any other work. You can ask us not to use AI-generated images or copy for your business.

11. Confidentiality

We will keep your business information confidential and use it only to provide our services, unless you agree otherwise or the law requires us to disclose it.

12. Data protection

We each agree to comply with UK data protection law. How we handle your own personal information is explained in our Privacy Policy. Where we handle personal information on your behalf, for example your customers’ enquiries or your website’s visitor data, the Data Processing Schedule below applies.

13. Liability

  1. Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot legally be limited.
  2. We are not liable for loss of profit, revenue, business or goodwill, or for any indirect or consequential loss.
  3. We are not liable for problems caused by third-party services outside our control, such as hosting providers, Google, social platforms, plugins and payment services, or by changes made to your website or accounts by anyone other than us.
  4. Our total liability to you under or in connection with our agreement is limited to the fees you paid us in the 12 months before the event that gave rise to the claim.
  5. We hold professional indemnity insurance and cyber and data insurance.

14. Ending our agreement

  1. Either of us may end our agreement straight away by email if the other seriously breaks these terms and does not put it right within 14 days of being asked, or becomes insolvent.
  2. When our agreement ends you must pay for work done up to that date, and we will stop using any access you gave us.

15. General

  1. We may use trusted subcontractors for parts of the work (for example business directory listings). We remain responsible for their work.
  2. Neither of us is responsible for delays caused by events outside our reasonable control.
  3. We may update these terms. For ongoing services we will give you at least 30 days’ notice of any change by email.
  4. Notices may be given by email to the address each of us normally uses.
  5. These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction.

Data Processing Schedule

This schedule applies where we process personal data on your behalf. You are the controller and we are your processor, as required by Article 28 of the UK GDPR.

What we process

  • Subject matter and duration: providing our services to you, for as long as we provide them.
  • Nature and purpose: hosting, maintaining and improving your website, SEO, social media management and reporting.
  • Types of personal data: names, contact details and messages submitted through your website, reviews, website user accounts, analytics and cookie consent records (pseudonymous identifiers), and any personal details in content you ask us to publish.
  • Data subjects: your customers, website visitors, staff and other contacts.

Our commitments

  1. We process the personal data only on your documented instructions, including these terms and your requests to us. We will tell you if we believe an instruction breaks data protection law.
  2. Anyone we allow to process the data is bound by confidentiality.
  3. We take appropriate technical and organisational security measures, as required by Article 32 of the UK GDPR.
  4. You give us general authorisation to use the sub-processors listed in our Privacy Policy and AI Use Policy. We will tell you before adding or replacing a sub-processor, and you can object. We impose equivalent data protection obligations on each sub-processor and remain responsible for them.
  5. We will help you respond to requests from people exercising their data protection rights, and help you meet your obligations on security, breach notification and data protection impact assessments.
  6. We will tell you without undue delay, and within 48 hours, after becoming aware of a personal data breach affecting your data.
  7. When our services end we will, at your choice, return or delete the personal data, unless the law requires us to keep it.
  8. We will provide the information you reasonably need to show compliance with Article 28, and allow for and contribute to reasonable audits.
  9. We transfer personal data outside the UK only where safeguards recognised in UK law are in place.

Your commitments

You are responsible for having a lawful basis for the personal data we process for you, for the privacy notice and cookie choices on your website, and for the instructions you give us.